Get in touch

Santa South West Christmas Village
The Bath & West of England Society
The Showground
Shepton Mallet
Tel: 07592 607426

Useful Information

When is the Christmas Village open?

Opening Days and Times:

Saturday 1st December 10am-8pm*

Sunday 2nd December 10am-6pm*

Thursday 6th December – Saturday 8th December 10am-8pm*

Sunday 9th December 10am-6pm*

Thursday 13th December – Saturday 15th December 10am-8pm*

Sunday 16th December 10am – 6pm*

*Please note, some attractions may have different opening and closing times. Please check the individual activity on the ‘What’s on Page’ for more information.


Is there disabled access to the event?

Yes – the site is based on level surfaces throughout, with disabled toilet facilities available on site. Disabled parking facilities will be available for blue badge holders.
Please present your badge to a parking marshal who will be happy to direct you to the allocated spaces.

How can I pay?

Cash points are located on site (charges may apply) Some traders may operate card machines. Please note that payment to enter the village (£1pp) will need to be paid in cash. Activities that have not been pre-booked can be paid by cash or card.

Can i purchase tickets on the day?

Tickets can be purchased in advance by visiting our booking page, or on the day (subject to availability).

Do you have cash points on site?

Yes, there are cashpoints situated around the site that will be signposted.

Should I pre-book any activities that I want to take part in

Pre-booking for any activities you may wish to take part in is advised. Alternatively you may pay on the day subject to avalibility.

Are dogs/animals allowed at the Christmas Village?

Due to the nature of the event we do not allow members of the general public to bring animals in to the event.

Guide dogs are permitted on site.

What if the weather is bad?

The majority of the village is based indoors, however  there are a number of activities and stalls situated outside (you will be advised on booking activities if this is the case) It is therefore advisable to check the weather before attending and bring umbrellas where necessary. In the event of extreme weather the event organisers may take the decision to close the event and a notice will be placed on our website and social media.

Does my child get a toy after they visit the Santa South West Grotto?

Yes, included in the ticket price is their own toy to take away with them.